Returning to our yard
You may return items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.
Returns Via Courier or Post
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund.
Please return to :
FAO Returns , Trinity Marine , Scattor Rock , Sheldon Lane , Dunsford , Nr Exeter EX6 7YT
Exceptions to the Returns Policy
The following exceptions apply to our returns policy. We are unable to accept the return items delivered by 2 person delivery. A non-refundable collection charge of £50 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given. Vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Credit Notes
Credit Notes are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from Trinity Marine. This credit note can be used to purchase from Trinity Marine, to pay towards a credit account and cannot be used online or to purchase vouchers.
Before you receive a credit note we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.
The value of purchases will be deducted from the balance on the credit note when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate. All refunds will be in Pound Sterling.
The credit note is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The credit note will not be honoured if sold. To check the balance at any time, call 01647 253400
The credit note will expire 24 months after last use or balance check and any remaining balance will be deducted.
Trinity Marine reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.